business it support solutions, database and web development

Please call our support desk before using any of the following options, then follow the instructions given by our support team:

- LogMeIn Rescue
- Confidence-IT Remote Support Utility

LogMeIn Rescue

Step 1

Enter the 6-digit PIN given to you by our support team then click 'Connect':

6-digit PIN Code:

Step 2

Click 'Run' when prompted with the LogMeIn Rescue download.



Step 3

Wait for the plug-in to download, then click 'Run' when prompted to run the LogMeIn Rescue Applet.



Step 4

You will then see a 'Waiting for technician...' window. You will be connected shortly.

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Confidence-IT Remote Support Utility

Step 1

Click the link above to start our remote support tool.

Step 2

Click 'Run' when prompted with the Confidence-IT Remote Support Tool download.



Step 3

Wait for the plug-in to download, then click 'Run' when prompted to run the Confidence-IT Remote Support Tool.



Step 4

You will then see a 'Confidence-IT Remote Support Utility' window. Double-click the name of the person you are speaking to start the connection.

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This page is for existing customers and should only be used when speaking directly to a member of our support team.